Key performance indicators for home delivery operations

Completed

Energy Efficiency(Transport)
Not Energy Related

Applied Research and Development

SOCIAL SCIENCES (Economics and Econometrics)
SOCIAL SCIENCES (Business and Management Studies)
ENGINEERING AND TECHNOLOGY (Mechanical, Aeronautical and Manufacturing Engineering)

Not Cross-cutting

Project Contact
AEA Technology Environment

Standard

DfT

01 December 2001

01 January 2003

14 months

£37,514

Transport

South East

DfT Freight logistics

Project Contact, AEA Technology Environment

Project Contact, Transport studies group, University of Westminster
Project Contact, Freight Transport Association
Project Contact, Transport and Travel Research Ltd (Oxon)

The aim of the project is to highlight the potential for efficiency improvements for home delivery operations by developing and measuring KPIs. Substantial reductions in energy use can be achieved by making better use of vehicle capacity, resulting in less pollution, fewer accidents, less congestion and, of course, lower operating costs. Data will be collected from a range of different competing companies to benchmark their relative performances.

Initially three sectors of home delivery will be investigated – parcels, grocery and large items. It is Government policy to encourage best practice within the road haulage industry for driver training, vehicle maintenance and efficient operations. Since 1998 the DTLR has funded work to develop and establish KPIs in individual distribution sectors, including food, automotive, non-food retail and the road leg of air cargo

21/01/08