Incident Management (Stage 2 – Phase 1)

Completed

Fossil Fuels: Oil Gas and Coal(Oil and Gas, Refining, transport and storage of oil and gas)

Applied Research and Development

SOCIAL SCIENCES (Business and Management Studies)
PHYSICAL SCIENCES AND MATHEMATICS (Computer Science and Informatics)

Not Cross-cutting

Project Contact
SGN

Network Innovation Allowance

Ofgem

01 June 2018

01 April 2019

ENA months

£152,251

Energy

South East

Network Innovation Allowance

Project Contact, SGN

Stage 2 Phase 1 will deliver a proof of concept (PoC) model using simulated data based on the scope requirements defined in Stage 1 using the following method: Stage 1 requirements confirmation and analysis Initial configuration of prototype & integration Install of ArcGIS modules for desktop and online system Combined system setup and configuration Initial user show and tell with follow-up review Final configuration of prototype & integration Final user show and tell with follow-up review Deployment and testing of PoC and feedback Phase 2 beta build scope definition and proposal Stage 1 of the project successfully delivered the following outputs: Investigate and fully understand SGNs existing Incident Management Process Develop and propose changes and technical enhancements to the Incident Management Process. Demonstrate potential technical solutions to improve the Incident Management Process, through mock ups and use cases, and to present those solutions to SGN for usability feedback. Using the outputs from Stage 1, Stage 2 Phase 1 continuation of the project will deliver the following functions as an output at TRL 4, or working demonstration/proof of concept software using simulated data: Incident chronology recording including imagery where required Customer/address management Ground operative mobilisation/orientation/management via associated mobile app Plume prediction modelling for odorisation dispersion and methane LEL Integrated post incident costing/recharge reporting Role specific dashboards and instantaneous MI Alignment to the strategic/tactical/operational command structure (gold/silver/bronze) Organisational chart management General GIS integration Mobile Incident Unit integration via Satcoms Data Visualisation and Video conferencing facility between control hubs The objective of this work is to develop a working Proof of Concept system that aligns to the Stage 1 requirements to take forward to a beta production and testing stage. The vendors, selected through a procurement exercise, propose to integrate a cloud based mobile forms system with a cloud based graphical interface for spatial data storage, analysis and visualisation. Together they will provide a secure, online solution for incident management. This will ensure that at the end of the overall project the industry has a robust and complete incident management solution that is ready for implementation.

Loss of supply incidents can affect hundreds or thousands of properties and the current software tools used to support the process of managing the incident response are not integrated or fit for purpose. More significantly, a major loss of supply incident (affecting 100,000 properties) will currently present significant challenges to a GDN in managing the incident.Incidents that place a high demand on resources to investigate and manage are not limited to actual loss of supply. In January 2013 the French Gas Cloud resulted in a period of high call volumes to the national emergency number and onward to the GDN operational control centers. Subsequent investigation work was also carried out by regional depot staff. Approximately 50% of the cost of the incident was spent on admin staff having to capture and process data to ensure every customer had a visit or had some form of contact from a GDN. This also had an ongoing fiscal impact of other depot staff having to back-fill and additional assistance to maintain on-going depot activities during the incident.A major incident (of any kind) will require the GDN to provide significant resources, and come at a considerable cost. Operations require a comprehensive solution to manage information and resources during a large-scale incident and to enable a quicker decision-making process on resource requirements. The information captured by the solution will also help to provide accurate cost information after the incidents resolution and onward recharge where appropriate to ensure the GB Gas customer is not paying for other companies errors when working or operating near gas mains and assets.Following the successful conclusion of Stage 1 (http://www.smarternetworks.org/project/nia_sgn0091), were continuing to assess the possibility of introducing a more advanced innovative incident management platform solution to improve the operational processes, specifically around customer interaction, people and resource management and incident recharge (where appropriate) using the fire service incident response methodology as a starting point. This was identified as the best in practice fit following an earlier prequalification exercise.

02/12/22