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Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Customer Engagement Exercise 1 (WP5 D3)


Citation Junemann, S. Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Customer Engagement Exercise 1 (WP5 D3), ETI, 2013. https://doi.org/10.5286/UKERC.EDC.000190.
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Author(s) Junemann, S.
Project partner(s) BRE, EDF, Peabody, PRP, Total Flow, UCL, Wates
Publisher ETI
DOI https://doi.org/10.5286/UKERC.EDC.000190
Download BLD_BU1001_63.pdf document type
Abstract This project looked at designing a supply chain solution to improve the energy efficiency of the vast majority of the 26 million UK homes which will still be in use by 2050.It looked to identify ways in which the refurbishment and retrofitting of existing residential properties can be accelerated by industrialising the processes of design, supply and implementation, while stimulating demand from householders by exploiting additional opportunities that come with extensive building refurbishment.The project developed a top-to-bottom process, using a method of analysing the most cost-effective package of measures suitable for a particular property, through to how these will be installed with the minimum disruption to the householder. This includes identifying the skills required of the people on the ground as well as the optimum material distribution networks to supply them with exactly what is required and when

This deliverable is number 3 of 5 in Work Package 5. The aim of work package 5 is to ensure that any mass scale retrofit mechanism designed by the consortium addresses the key needs of the end customer, the building occupant.

This deliverable is the first of 2 customer engagement exercises, and covers:
  • a summary of 52 semi-structured interviews with householders who have experienced a building retrofit
  • interviews were held with both owner occupiers and with tenants of social housing
  • key conclusions from the interviews include
    • need to design out delays from the retrofit process,
    • provide suitable advice as and when the householder wants it,
    • consider the reduction of VAT from retrofit works and
    • design solutions which allow for the use of local tradesmen
    • minimal levels of maintenancegoing forwards.
The findings will be built upon in deliverable D5.4, a large scale customer engagement with UK householders who have not yet been through a buildings retrofit experience
Associated Project(s) ETI-BU1001: Building Supply Chain for Mass Refurbishment of Houses
Associated Dataset(s) No associated datasets
Associated Publication(s)

Building Supply Chain for Mass Refurbishment of Houses : Impact of Thermal Efficiency (WP2 D2) - Initial costing methodology in the ETI thermal efficiency model

Building Supply Chain for Mass Refurbishment of Houses : Impact of Thermal Efficiency (WP2 D2) - Refined costing methodology in the ETI thermal efficiency model

Building Supply Chain for Mass Refurbishment of Houses : Impact of Thermal Efficiency (WP2 D2) - Stock archetypes in the UK. Tabulations for the specification of refurbishement solutions.

Building Supply Chain for Mass Refurbishment of Houses : Impact of Thermal Efficiency - Local Area Mapping (WP2 D6)

Building Supply Chain for Mass Refurbishment of Houses : Sustainable Supply Chain - Change management roadmap (WP4 D5)

Building Supply Chain for Mass Refurbishment of Houses : Mass implementation (WP3 D4) Single dweling implementation plan

Building Supply Chain for Mass Refurbishment of Houses : Mass implementation - DfX Workshop Report

Building Supply Chain for Mass Refurbishment of Houses : Mass implementation - Virtual refurbishment report

Building Supply Chain for Mass Refurbishment of Houses : Mass implementation plan (WP 3 D4)

Building Supply Chain for Mass Refurbishment of Houses : Sustainable Supply - Chain Final summary report (WP4 D8)

Building Supply Chain for Mass Refurbishment of Houses : Sustainable Supply Chain - Detailed Supply Chain Workshop - Report (WP4 D5)

Building Supply Chain for Mass Refurbishment of Houses : Sustainable Supply Chain - Detailed Supply Chain Workshop - Report (WP4 D4) Executive Summary

Building Supply Chain for Mass Refurbishment of Houses : Thermal Performance (WP1 D4) - Testing of the ETI thermal efficiency core model

Building Supply Chain for Mass Refurbishment of Houses : Thermal Performance - Determining an energy modelling methodology to be used in the ETI Thermal Efficiency Project (WP1)

Building Supply Chain for Mass Refurbishment of Houses ;Sustainable Supply - Existing Supply Chain Review (WP4 D1)

Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Customer Engagement Exercise 2 (WP5 D3)

Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Customer Engagement Exercise 2 (WP5 D3) - Appendices

Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Defining the Customer

Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Methodology (WP5 D2) - Report

Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Synthesis Report (WP5 D5)

Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Synthesis Report (WP5 D5) - Appendix: Customer Survey Analysis

Building Supply Chain for Mass Refurbishment of Houses: Customer Value - Synthesis Report - Executive summary (WP5 D5)

Building Supply Chain for Mass Refurbishment of Houses: Customer Value -Methodology (WP5 D2) - Executive Summary

Building Supply Chain for Mass Refurbishment of Houses: Impact of Thermal Efficiency (WP2 D1) - Initial Classification of Housing Stock Ttypes

Building Supply Chain for Mass Refurbishment of Houses: Impact of Thermal Efficiency (WP2 D2) - Final costing methodology used in the ETI-TE model

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Change Management Roadmap Report (WP4 D5) - Executive Summary

Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2)

Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios

Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 1: Survey Process Map

Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 2: External Wall Process Map

Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 4.1: FMEA Workshop Summary Results - Installation Process

Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 4.1: FMEA Workshop Summary Results - Survey Process

Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 5.1: Workshop Presentation 9th June 2011 : Whole House Retrofit For Thermal Efficiency - “The European Experience”

Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 5.1: Workshop Presentation 9th June 2011 : Whole House Retrofit For Thermal Efficiency - “The Survey”

Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 5.4: Workshop Presentation 7th September 2011 : Whole House Retrofit For Thermal Efficiency - “Survey Process”

Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 5.5: Workshop Presentation 8th September 2011 : Whole House Retrofit For Thermal Efficiency - “Installation Process”

Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Draft Supply Chain Scenarios Appendix 5.6: Workshop Presentation 13th September 2011 : Whole House Retrofit For Thermal Efficiency - “Costing Workshop”

Building Supply Chain for Mass Refurbishment of Houses: Customer Segmentation - Draft Supply Chain Design (WP4 D2) Executive Summary

Building Supply Chain for Mass Refurbishment of Houses: Mass Implementation - Technical solutions report (WP3 D3)

Building Supply Chain for Mass Refurbishment of Houses: Mass Implementation -Retrofit and refurbishment case studies (WP3 D2)

Building Supply Chain for Mass Refurbishment of Houses: Mass Implementation -Whole house solutions report (WP3 D3)

Building Supply Chain for Mass Refurbishment of Houses: Mass Implementation Synthesis report (WP3 D7)

Building Supply Chain for Mass Refurbishment of Houses: Policy & Regulation: Benchmarking and Gap Analysis (WP6 D1)

Building Supply Chain for Mass Refurbishment of Houses: Policy & Regulation: Health and safety approach from generic to site specific (WP6 D2)

Building Supply Chain for Mass Refurbishment of Houses: Policy & Regulation: Safety Summary and Planning Report (WP6 D4)

Building Supply Chain for Mass Refurbishment of Houses: Policy & Regulation: Technology opportunity report (WP6 D3)

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.8: Transitional Retirees

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.10: Stretched Pensioners

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.1: Busy Starters

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.2: Early Enterprisers

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.3: Greener Graduates

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.5: Urban Constrained

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.6: Successful Ruralites

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.7: Unconvinced Dependent

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Draft Supply Chain Design (WP4 D2) Appendix 1.9: Elderly Established

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4)

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix A - Estimate of Product Volumes

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.1 - Installation Programme Pre 1919 Detached

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.2 - Installation Programme Pre 1919 Mid Terrace

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.3 - Installation Programme 1919-1944 Semi

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.4 - Installation Programme 1945-1965 Semi

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.5 - Installation Programme 1965-1980 Bungalow

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.6 - Installation Programme 1965-1980 Detached

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.7 - Installation Programme 1965-1980 Purpose Built Low Rise Flat

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix B.8 - Installation Programme 1980 Detached

Building Supply Chain for Mass Refurbishment of Houses: Sustainable Supply Chain - Target supply chain scenarios (WP4 D4) Appendix C - Stakeholder Interviews