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Decarbonising energy with higher levels of customer service - Presentation


Citation Haslett, A. Decarbonising energy with higher levels of customer service - Presentation, ETI, 2017. https://doi.org/10.5286/UKERC.EDC.000615.
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Author(s) Haslett, A.
Project partner(s) ETI
Publisher ETI
DOI https://doi.org/10.5286/UKERC.EDC.000615
Download AH_Utility-Week-Conf_May-2017.pdf document type
Associated Project(s) ETI-SS9004: Smart Systems and Heat (SSH) Programme - Consumer Insights
Associated Dataset(s) No associated datasets
Abstract ETI’s Strategy Manager Andrew Haslett presented “Decarbonising energy with higher levels of customer service” in a session titled “Meeting the expectation of the connected customer” at Utility Week Live

The presentation covers
  • Services to domestic, commercial and industrial users
  • Heat demand is highly variable (2010)
  • 2030 generating mix?
  • Multiple competing options
  • Intertwined opportunities
  • Complex socio-technical system
  • Consumer satisfaction - machine learning