| Citation |
Poulter, H. and Bolton, R. Embedding broader values in the regulatory model: An analysis of Ofgem's consumer value proposition for the natural gas distribution sector. 2023. https://doi.org/10.1016/j.jup.2022.101470. Cite this using DataCite |
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| Author(s) |
Poulter, H. and Bolton, R. |
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| Opus Title |
Utilities Policy |
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| Pages |
101470 |
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| Volume |
80 |
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| DOI |
https://doi.org/10.1016/j.jup.2022.101470 |
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| Abstract |
Customer engagement processes introduced in energy network regulation in Britain have incentivised networks to think beyond economic efficiency. To this end, the regulator introduced a new incentive: the Consumer Value Proposition (CVP), allowing companies to use a monetised metric to gain a financial reward should their investments show additional social and environmental value for customers. Through a case study of the RIIO2 natural gas distribution price-control process, we construct a narrative history of the design and assessment of the CVP initiative. We discuss the challenges of implementing such an approach in practice and embedding it in the regulatory model. |
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UKERC Publications 
