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Key Performance Indicators for Non-Food Retail Distribution

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Abstract:

Over the last few years, the Department for Transport, through the TransportEnergy Best Practice programme, has supported a series of benchmarking surveys that have developed a range of Key Performance Indicators (KPIs) in a variety of industry sectors.

This Benchmarking Guide aims to help operators identify real opportunities to maximise transport efficiency, reducing both running costs and environmental impact.

The aims of this pilot survey in the non-food retail distribution sector were:

  • To show participating companies how their own relative performance compared with others.
  • To highlight how the best operators in class are able to achieve their ratings.
  • The five KPIs measured during the study were:

    1. Vehicle fill - measured by degree of loading against actual capacity by weight, volume (cube) and unit loads carried
    2. Empty running - in absolute terms the relocation of empty vehicles, but including legs where returns and packaging were carried
    3. Time utilisation - measured by seven categories of use, including being loaded or running on the road
    4. Deviations from schedule - covering any delay deemed to be significant, with causes such as congestion en route or waiting at delivery point
    5. Fuel consumption - actual fuel used, correlated to factors such as loading and airflow management equipment

    These KPIs were chosen because they fulfil a number of key requirements, namely:

  • Measurement of energy use
  • Relevance to operators
  • Ease of understanding by those compiling the data
  • Relevant to analysis of individual vehicles and fleets
  • Relationship to data already collected by operators to measure effectiveness
  • A range of additional data was collected in order to correlate actual energy consumption with other factors, including use of delivery windows and use of airflow management equipment.

    This guide is divided into the following sections:
  • Background
  • Survey Statistics
  • Vehicle fill
  • Empty running
  • Time utilisation
  • Deviations from schedule
  • Fuel consumption
  • Summary
  • Actions for operators
  • Publication Year:

    2003

    Publisher:

    Department for Transport

    DOI:

    No DOI minted

    Author(s):

    DfT

    Energy Categories

    Class Name:

    Subclass Name:

    Category Name:

    Language:

    English

    File Type:

    application/pdf

    File Size:

    315624 B

    Rights:

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    Further information:

    N/A

    Region:

    United Kingdom

    Publication Type:

    Policy Briefing Paper

    Subject:

    Transport

    Theme(s):

    Placeholder Theme

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    Related Publications(s):

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