Key Performance Indicators for the Next-day Parcel Delivery Sector

Abstract:

<p>This document is a Benchmarking Guide written by the Department for Transport on 'Key Performance Indicators for the Next-day Parcel Delivery Sector'.</p> <p>This benchmarking survey considers the parcel sector, focusing on next-day deliveries for both home and business-to-business consignments. This guide reports on the survey work and further develops the programme's portfolio of benchmarking surveys. These surveys have delivered KPI comparisons between the participating fleets and produced recommendations for the operators. The survey aimed to: <bl> <li>Show participating companies how their own performance compared with that of others</li> <li>Highlight how the best operators in class are able to achieve their ratings</li> </bl></p> <p>Operators in the next-day parcel delivery sector can use this benchmarking guide to identify real opportunities to maximise transport efficiency, reducing both running costs and environmental impact.</p> This guide is divided into the following sections: <ol> <li>Background</li> <li>Introduction to the Parcel Sector Survey</li> <li>The Key Performance Indicators</li> <li>General Survey Statistics</li> <li>Collection and Delivery (C&D) Activity Results</li> <li>Trunking Activity Results</li> <li>Summary and Conclusions</li> <li>Recommendations for Operators</li> </ol>

Author(s):

McKinnon, A.C.