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| Reference Number | NIA_UKPN0113 | |
| Title | Click & Quote | |
| Status | Started | |
| Energy Categories | Other Cross-Cutting Technologies or Research (Demographics) 30%; Other Power and Storage Technologies (Electricity transmission and distribution) 70%; |
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| Research Types | Applied Research and Development 100% | |
| Science and Technology Fields | PHYSICAL SCIENCES AND MATHEMATICS (Computer Science and Informatics) 50%; ENGINEERING AND TECHNOLOGY (Electrical and Electronic Engineering) 50%; |
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| UKERC Cross Cutting Characterisation | Not Cross-cutting 100% | |
| Principal Investigator |
Project Contact UK Power Networks |
|
| Award Type | Network Innovation Allowance | |
| Funding Source | Ofgem | |
| Start Date | 01 November 2025 | |
| End Date | 30 September 2026 | |
| Duration | ENA months | |
| Total Grant Value | £634,392 | |
| Industrial Sectors | Power | |
| Region | London | |
| Programme | Network Innovation Allowance | |
| Investigators | Principal Investigator | Project Contact , UK Power Networks |
| Web Site | https://smarter.energynetworks.org/projects/NIA_UKPN0113 |
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| Objectives | To address this issue, the CiC team has been exploring allowing quotes issued on specific sites to be able to be anonymised and issued to other requests for the same site, so that any customer can accept it. This would prevent a duplication of efforts, while complying with our regulatory and legal obligations.Currently, the preferred solution is an implementation via UK Power Networks Smart Gateway portal, where a customer completes their application by selecting their site, and entering their load requirements. This will be linked to a database which checks if there are available quotes for said location and load. If a quote is available, an anonymised version of the quote is automatically pulled from a central location and a full pegged quote is offered to the customer instantly. If no suitable quote exists, the current existing process will be followed, and the customer journey is unchanged.Open access to pegged quotes was also rejected, to prevent customers from gaining unfair access to jobs, and underbidding competitors. Applications for each location must be completed; only then can a pegged quote be offered.In validating the business and customer need for such a solution, we have collated a detailed list of requirements. This will be used to engage with a project partner to develop a software solution which looks to ingest requests via the Smart Gateway portal, assess the request to match it to an existing available quote, and issue a new quote for the new request automatically if there is one. If the request is unique, then the quote gets added onto a peg system which makes it available to be issued to new requests if required and is automatically removed once a quote has been accepted. The scope of the Click & Quote project is to build, deploy, and trial a digital tool that automates the reuse of previously issued CiC quotes for identical sites and loads.The tool will be designed to support CiC offers up to 1MVA and 11kV Point of Connection (POC) voltage, with a 180-day validity period. It will exclude bespoke and interactive offers and will initially target Independent Distribution Network Operator (IDNO) customers only.The tool will integrate with Smart Gateway and Salesforce, allowing customers to receive anonymised, pre-existing quotes instantly if a match is found. This will reduce duplicated effort, improve quote turnaround times, and enhance customer satisfaction.The project will be trialled across all three UK Power Networks licence areas to ensure sufficient volume and diversity of feedback. The primary objective of this project are to provide a cost-effective way to prevent the duplication of efforts for CiC quotes at the same site. This project will focus on delivering a fully functional solution and validating its effectiveness through live trials.Specific objectives include:Build a software solution that integrates with Smart Gateway and Salesforce to enable automated quote matching and issuanceDefine and implement new business procedures and system changes required to support the tools operationAllow IDNO customers to receive anonymised quotes instantly if a match is found, improving turnaround times and reducing duplicated effortConduct trials across all three UK Power Networks licence areas to gather customer feedback and validate performanceComplete an impact assessment including key metrics related to time savings, cost efficiencies, and incentive improvements resulting from the tools deploymentIdentify and address barriers to customer uptake and assess the feasibility of future enhancements such as convertible quotesProduce an outcomes report including feedback from stakeholders, potential improvements, updated CBA, recommendations for full BAU adoption and potential considerations for GB-wide replication | |
| Abstract | ||
| Data | No related datasets |
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| Projects | No related projects |
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| Publications | No related publications |
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| Added to Database | 24/04/26 | |
