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Projects: Projects for Investigator
Reference Number NIA_SSEPD_0003
Title Network Damage Reporter
Status Completed
Energy Categories Other Power and Storage Technologies(Electricity transmission and distribution) 100%;
Research Types Applied Research and Development 100%
Science and Technology Fields ENGINEERING AND TECHNOLOGY (Electrical and Electronic Engineering) 100%
UKERC Cross Cutting Characterisation Not Cross-cutting 100%
Principal Investigator Project Contact
No email address given
Scottish Hydro Electric Power Distribution plc (SHEPD)
Award Type Network Innovation Allowance
Funding Source Ofgem
Start Date 01 April 2015
End Date 01 June 2018
Duration 38 months
Total Grant Value £553,600
Industrial Sectors Power
Region Scotland
Programme Network Innovation Allowance
Investigators Principal Investigator Project Contact , Scottish Hydro Electric Power Distribution plc (SHEPD) (99.999%)
  Other Investigator Project Contact , Southern Electric Power Distribution plc (SEPD) (0.001%)
Web Site http://www.smarternetworks.org/project/NIA_SSEPD_0003
Objectives 1. To determine the viability of using a smartphone application to allow network damage to be reported quickly to a DNO service centre2. To evaluate the level of interest in the general public in using such a smartphone application, and in receiving updates on the progress of the resolution. 3. To determine the utility of collating the received photos and location data into a single user interface for viewing by the Distribution Network Operators (DNOs) fault recording and dispatch staff. 4. To assess the efficacy of automatically matching known equipment locations with sent data to allow the fastest response by repair staff. Develop new procedures and processes to make use of the data submitted by users, such that the fault report submitted is integrated into the company fault management system. Develop a publicity strategy to publicise the availability of the app. Evaluate the benefit from the utility in fault reporting using smartphones.
Abstract Damage to the Overhead Network can lead to significant numbers of customers being off supply. The quicker that the damage is reported to the operators control room, then the quicker repair teams can be sent to carry out repairs. Customers can feel disregarded once they have reported a fault, as it becomes difficult to manage the level of call backs needed during a storm event, and they do not receive updates in a timely manner, leading to a lack of customer engagement. By providing customers and emergency services with an easy to use smartphone application, faults can be reported in to an Operators control room in a timelier manner, and provide dispatching staff with accurate location, and details of the type of fault. The smartphone application will be able to use the inbuilt facilities of Apple and Android smartphones to take and send geotagged photos of damaged areas of the network, and allow the sender to decide if they want to be kept informed of progress of repairs or not.Note : Project Documents may be available via the ENA Smarter Networks Portal using the Website link above
Publications (none)
Final Report (none)
Added to Database 14/09/18