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Projects: Projects for Investigator
Reference Number NIA_SPEN_0048
Title The Chatter Tool
Status Completed
Energy Categories Other Cross-Cutting Technologies or Research(Demographics) 100%;
Research Types Applied Research and Development 100%
Science and Technology Fields PHYSICAL SCIENCES AND MATHEMATICS (Computer Science and Informatics) 100%
UKERC Cross Cutting Characterisation Sociological economical and environmental impact of energy (Consumer attitudes and behaviour) 100%
Principal Investigator Project Contact
No email address given
SP Energy Networks
Award Type Network Innovation Allowance
Funding Source Ofgem
Start Date 01 December 2019
End Date 01 December 2020
Duration ENA months
Total Grant Value £120,000
Industrial Sectors Power
Region Scotland
Programme Network Innovation Allowance
Investigators Principal Investigator Project Contact , SP Energy Networks (100.000%)
  Industrial Collaborator Project Contact , SP Energy Networks (0.000%)
Web Site https://smarter.energynetworks.org/projects/NIA_SPEN_0048
Objectives In this project, we will build a data-driven solution. This tool will allow feedback to be layered across the different sources and viewed at a local level so we can understand the priorities, key issues, and reputation at a local level giving a view at district level, local council and local government level. The tool will take a scrape of all customer feedback, social media, web posts, political feedback and media coverage relating to the DNO which will allow us to demonstrate a greater reach than would otherwise be achieved through solely traditional engagement methods. This tool would then use natural language processing algorithms to identify the topic being discussed, identify positive/negative feedback and identify the root cause. Whilst this technology is not new, the way in which it is being applied is new, in that it is bringing together a multi-dimensional data set into a bespoke dashboard that can provide new and unique insight. This tool will give the ability to demonstrate the reach to a much wider population of customers which could not be achieved solely through traditional methods. The tool will: Benchmark relevant data Collect and reconcile data Capture insights Visualise insights The objective of this project is to deliver the tool to use interactions on social media involving SP Energy Networks to gather feedback and drive engagement on stakeholder priorities.
Abstract This project will develop a tool for using data from customer feedback and social media to supplement stakeholder engagement.
Publications (none)
Final Report (none)
Added to Database 09/11/22