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Projects: Projects for Investigator
Reference Number NIA_CAD0057
Title Decision Tool
Status Completed
Energy Categories Other Cross-Cutting Technologies or Research 100%;
Research Types Applied Research and Development 100%
Science and Technology Fields PHYSICAL SCIENCES AND MATHEMATICS (Computer Science and Informatics) 100%
UKERC Cross Cutting Characterisation Sociological economical and environmental impact of energy (Consumer attitudes and behaviour) 100%
Principal Investigator Project Contact
No email address given
Cadent Gas
Award Type Network Innovation Allowance
Funding Source Ofgem
Start Date 01 April 2020
End Date 30 June 2021
Duration ENA months
Total Grant Value £72,648
Industrial Sectors Energy
Region London
Programme Network Innovation Allowance
Investigators Principal Investigator Project Contact , Cadent Gas (100.000%)
  Industrial Collaborator Project Contact , Cadent Gas (0.000%)
Web Site https://smarter.energynetworks.org/projects/NIA_CAD0057
Objectives To produce an interactive solution that can make recommendations of Services for All customers in vulnerable situations and link to the next steps of delivery and/or installation. The solution will be an interactive software application that will use integrated data systems and a bespoke model to identify and prioritise at-risk customers and produce an informed list of recommended products and services to customers. To efficiently develop the interactive software tool, we will be using our agile software development process. We propose to develop the solution in 7 sprints with the development work falling into the following key work streams:Systems Integration (Sprint 1-2)• Integration with internal data feeds• Host solution in cloud-based environmentUser Interface Development (Sprint 2-6)• Requirements collation• User interface mock-ups• User Interface developmentModel Development (Sprint 3-6)• Requirements collation• Model Architecture Design• Model Development• Penetration Testing Product Delivery (Sprint 6 & 7)• Field Testing & Trials• Deployment To deliver an interactive solution to aid discussion with customers during interruptions and provide the best solutions & advice to meet their needs. The solution will: Be a standalone application Integrate with multiple data feeds Can be updated manually when data is not available Easy to navigate & be user friendly Adhere to GDPR legislation Consider all PSR codes & needs of customers Easily integrated into existing systems Capability to change/add/remove products & services Provide a reporting MI dashboard Provide certainty and restraint for field engineers when offering products & services
Abstract Development of an interactive decision tool to support conversations with customers in vulnerable situations.
Publications (none)
Final Report (none)
Added to Database 09/11/22