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Projects: Projects for Investigator
Reference Number NIA_NGGD0031
Title Optimal use of Quick Response (QR) Codes
Status Completed
Energy Categories Fossil Fuels: Oil Gas and Coal(Oil and Gas, Refining, transport and storage of oil and gas) 100%;
Research Types Applied Research and Development 100%
Science and Technology Fields PHYSICAL SCIENCES AND MATHEMATICS (Computer Science and Informatics) 50%;
ENGINEERING AND TECHNOLOGY (Mechanical, Aeronautical and Manufacturing Engineering) 50%;
UKERC Cross Cutting Characterisation Sociological economical and environmental impact of energy (Consumer attitudes and behaviour) 50%;
Sociological economical and environmental impact of energy (Technology acceptance) 50%;
Principal Investigator Project Contact
No email address given
Cadent Gas
Award Type Network Innovation Allowance
Funding Source Ofgem
Start Date 01 April 2014
End Date 01 October 2014
Duration 6 months
Total Grant Value £111,467
Industrial Sectors Technical Consultancy
Region London
Programme Network Innovation Allowance
Investigators Principal Investigator Project Contact , Cadent Gas (100.000%)
Web Site http://www.smarternetworks.org/project/NIA_NGGD0031
Objectives The objective of this project is to trial the use of Quick Response (QR) Codes on street work signs on site in order to determine the successfulness of providing additional information to customers. The outcome of this project will inform the decision on integrating this method into all planned work activities as Business as Usual, through the use of QR codes linked directly to the relevant site information on the Roadworks. org website. This will also inform the potential use of QR codes on further customer communication such as Planned Work notification letters. The key success criteria will be: Development of the QR code technology for use on Natioanl Grid signageTrial of the QR code technology comparatively against that of traditional streetworks signageProcess established and refined for generating and displaying QR CodesAnalytical daya confirming successfulness of the QR code technologyProduction of a report detailing the project outcomes
Abstract National Grid Gas Distribution carries out a number of Planned Works every year as part of our Mains Replacement Programme. These works can impact our customers living locally, and as a result we strive to provide the best information possible to minimise the impact. Working with our partner Elgin, we have set up Roadworks. org which provides real time information for Planned Work sites. However, ensuring that our customers can access this specific real time information at ease is an issue. Currently, if a customer has an enquiry about the works planned for their area, there is the option to find out further information by visiting Roadworks. org, or in most cases they will contact our General Enquiries line. Currently we receive approximately 350 enquiries a day across all 4 of our networks. We want to be able to reduce this number, as a reduction means customers are able to access the required information through more convenient alternatives. This proposal aims to trial QR (Quick Response) codes to facilitate the provision of specific and easily accessible information on street works to our customers. A QR code is a unique square-shaped barcode, that when scanned with a smartphone, can take you directly to a specific web address. In order to facilitate our customers in accessing this real time data, we plan to trial the use of QR codes on street work signs, which link directly to the Roadworks. org website, showing the specific details of those street works. National Grid will field trial the use of Quick Reponse (QR) codes in the North London Network area by placing QR codes on barriers around streetworks and excavations. This is with the aim that these can be scanned by mobile devices of customers to provide a method of obtaining information regarding streetworks, as well as point of contact for all enquiries should customers wish to get in touch. Planned Work Sites will be selected to trial this technology, with 50% of the target sites displaying the trial QR Code signage, and 50% continuing with traditional signage, in order to provide a comparison of the benefit gained. Analysis of internet traffic statistics to the Roadworks. org website will also be conducted, alongside an analysis of the Planned Work Customer Satisfaction score, to determine whether there is a positive impact on the score for the QR Code sites.Note : Project Documents may be available via the ENA Smarter Networks Portal using the Website link above
Publications (none)
Final Report (none)
Added to Database 17/09/18