go to top scroll for more


Projects: Projects for Investigator
Reference Number NIA_NGN_070
Title Improving Customer Operations by 24 hour site Safety Monitoring
Status Completed
Energy Categories Fossil Fuels: Oil Gas and Coal(Oil and Gas, Refining, transport and storage of oil and gas) 100%;
Research Types Applied Research and Development 100%
Science and Technology Fields ENGINEERING AND TECHNOLOGY (Mechanical, Aeronautical and Manufacturing Engineering) 100%
UKERC Cross Cutting Characterisation Not Cross-cutting 100%
Principal Investigator Project Contact
No email address given
Northern Gas Networks
Award Type Network Innovation Allowance
Funding Source Ofgem
Start Date 01 December 2014
End Date 01 June 2016
Duration 18 months
Total Grant Value £171,441
Industrial Sectors Technical Consultancy
Region Yorkshire & Humberside
Programme Network Innovation Allowance
Investigators Principal Investigator Project Contact , Northern Gas Networks (100.000%)
Web Site http://www.smarternetworks.org/project/NIA_NGN_070
Objectives To reduce the business carbon footprint, in particular by minimising the need for site managers to travel between sites. Moreover, to minimise incidents that have an adverse affect on customers and to enhance safety performance. Finally to enhance our ability to assess skills and competencies on live jobs. To prove that CCTV fixed and body mounted equipment can enhance efficiency, reduce costs and improve customer satisfaction. The trial will be able to clearly demonstrate;Which departments benefit most from the use of CCTV equipment; it is proposed that teams from REPEX (DSP), network maintenance, enabling teams and measurement technicians What type of CCTV solution (fixed, body mounted, recorded, live stream) if any is best for each type of workstream/department }Monitoring of current working practices to then compare with future improvements to gauge the improvement in performance gained from use of the new technology What are the savings in CO2, mileage and journeys/travel time as well as general feedback regarding working days and whether CCTV has improved performance and efficiency of staff That NGN has a scaleable, documented and future proof end to end process Has CCTV increased the efficiency of NGN operations and improved customer satisfaction NGN has the appropriate policies and procedures in place to cover the legal requirements of using CCTV systems as part of its operations Has the use of CCTV improved the safety and wellbeing of lone workers Training requirements and training package production That the body worn solution can be incorporated into existing PPE without compromising safety or working practice That an intrinsically safe version of the body worn solution can be developed and implemented for use in hazardous areas. Findings will be captured in a report, with quantifiable outcomes and benefits illustrated where possible. A cost benefit analysis (CBA) will be produced by department demonstrating where the equipment can be most effectively and efficiently deployed. Improved customer satisfaction Identify where the technology is best utilised. To reduce the business carbon footprint associated with site travel and supervision Improved relationships with stakeholders Improved accuracy of data recording Improved quality of onsite coaching and feedback Develop a solution that becomes integrated into standard PPE Develop an intrinsically safe version of CCTV equipment for use in hazardous areas
Abstract NGN has an operational workforce working on variety of different on site operations such as: Mains ReplacementEmergency & RepairSurveyorsMeasurement TechniciansEnabling TeamsMaintenanceAsset Risk Management (ARM)Across all of the day to day operations undertaken by NGN staff and contractors there are a number of underpinning elements which shape what NGN is all about as a business. These range from Health and Safety, customer, managing assets and caring for the environment right through to looking after and training its employees and supporting and managing the supply chain. NGN covers an area of 25,000 square kilometres and delivers gas to around 2. 5 million domestic and business users through a pipeline network some 36,000km in length. NGN operational activities create a large amount of CO2 emissions and NGN has been looking at ways to reduce the amount of mileage and unnecessary journeys being undertaken by its staff. One idea is to use on site CCTV systems either fixed or body mounted to allow any NGN employee at any location to view the CCTV images rather than having to travel to site. NGN would like to explore how using CCTV either fixed or body mounted can support day to day operations, reduce CO2 emissions, improve safety performance and support lone working staff all of which will improve the service provided to customers and increase customer satisfaction. NGN will undertake a field trial of technology including fixed on-site CCTV and body mounted cameras. A range of staff from its industrial workforce would be identified for the trial to ensure all working activates were covered under this NIA project. This would allow NGN to assess the relative benefits of this technology based on work type. For example, body mounted cameras may prove invaluable for repair activates with significant benefits but may be un economical for maintenance when considered against a cost benefit analysis mode. Specifically the trail would cover the following areas;Practical trial of fixed CCTV units with web based portal for monitoringPractical trial of body mounted camera across a range of activities (replacements, maintenance, repair)Office based "controller" to monitor site activity and communicate with field based staffTesting the use of equipment to support remote assessment of technical competencies (STCs)Measurement of travel distances and reduction in travel between sites as a result of CCTV and body camerasRecording of customer and HS&E incidents avoided as a result of remote supervisionWritten procedures for CCTV and body camAssessment of data protection issuesTraining on use of equipmentData storage and archive of recorded materialProvide a record of activities on site to validate as built records (GIS, HSG47) and NRSWA, customer impactMitigate any complaints or claims against NGNProvide a means for coaching and feedback to site staff remotely, improving efficiency and customer impactProvide a portal for training of site staff and also to record activities as they happen for later use as part of either on the job or classroom based training programmesProvide a record of site activities that could be used as learning when investigating incidents and accidentsAllow more accurate up front planning and enabling therefore improving delivery of work and minimising customer disruptionProvide a record of reinstatementAllow wider and timely input into solving operational issues and (Stop, take a Minute)Allow remote site inspection and audits to be carried outRecording of assets on fixed sites including asset health inspectionsFault finding and wider support to network maintenance technicians on fixed sitesBetter evidence to support the plant status process with less site visits required Monitor the impact of lone workingProvide reassurance and support to NGN staff undertaking lone workingNote : Project Documents may be available via the ENA Smarter Networks Portal using the Website link above
Publications (none)
Final Report (none)
Added to Database 31/08/18