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Projects: Projects for Investigator
Reference Number NIA_NGN_231
Title Temporary provision for Hot Water
Status Completed
Energy Categories Other Cross-Cutting Technologies or Research(Demographics) 20%;
Fossil Fuels: Oil Gas and Coal(Oil and Gas, Other oil and gas) 80%;
Research Types Applied Research and Development 100%
Science and Technology Fields ENGINEERING AND TECHNOLOGY (Mechanical, Aeronautical and Manufacturing Engineering) 100%
UKERC Cross Cutting Characterisation Not Cross-cutting 50%;
Sociological economical and environmental impact of energy (Consumer attitudes and behaviour) 50%;
Principal Investigator Project Contact
No email address given
Northern Gas Networks
Award Type Network Innovation Allowance
Funding Source Ofgem
Start Date 01 October 2018
End Date 01 April 2019
Duration ENA months
Total Grant Value £87,000
Industrial Sectors Energy
Region Yorkshire & Humberside
Programme Network Innovation Allowance
Investigators Principal Investigator Project Contact , Northern Gas Networks (100.000%)
  Industrial Collaborator Project Contact , Northern Gas Networks (0.000%)
Web Site https://smarter.energynetworks.org/projects/NIA_NGN_231
Objectives The project is centric to research, firstly in identifying and proving the feasibility of products suitable for delivering a temporary hot water supply and secondly, the feasibility of its application within the gas network. Achieved by researching and developing:• A framework of technologies by which temporary hot water can be offered in the event of a gas supply interruption, and identify the range of scenarios for which the solution is applicable.• A decision support tool, the basis for identifying the safest, most effective solution to deliver a requirement for hot water provision in the event of a gas supply interruption, taking due account of the financial and environmental implications to the network and its customers. In Scope• Research to identify the most efficient and effective products for the delivery of temporary hot water (or alternative measures). • Research to identify associated risks with the product. For example, constraining of the electricity network, risks to the customer. • Identification of the most efficient way to maintain / service the equipment. For example, PAT testing. • Identification of the whole life cycle cost of the product. • Identification of the most effective way to deliver, recuperate and or dispose of the product. • Incorporate existing welfare solutions (heaters and hot plates) into the decision support tool. Out of Scope• Field trials and procurement of welfare solutions - It is envisaged on successful completion of the project, NGN will carry out small scale field trials to validate the research before moving to a procurement event. Project aim:To deliver an asset management tool for the optimised selection and delivery of researched (evaluated) temporary hot water supply solutions (or alternative measures), suitable for use in typical gas supply interruption scenarios. The focus of which is placed on vulnerable customers.Project objectives:• Identify and asses practically feasible temporary hot water supply products (or alternative measures) for use in typical gas supply interruption scenarios. Delivered in the form of a technical note. • Develop an informed outlook of the lifecycle management of temporary hot water supply products (or alternative measures). Delivered in the form of a framework document. • Develop a decision support tool for the optimised selection of customer welfare provisions, (incorporating exiting and newly identified solutions). Delivered in the form of an input drivengenerated output tool. Note – The term practically feasible refers to the application of the identified product, evaluated against a multi--criteria to assess its use on the gas network.
Abstract Its not always possible for Northern Gas Networks to maintain a continual gas supply to its customers. There are unavoidable times where essential network maintenance, disconnections and upgrade works must take place to ensure the continued reliability and performance of the network. Throughout these times, vulnerable customers could potentially be left without gas. Whilst NGN provide additional welfare to its vulnerable customers in times of service interruption, this is specifically focused around cooking and heating. However, (through independent research), NGNs customers have identified a need to be supported further with hot water provisions. Whilst this is not a regulatory requirement, vulnerable customers without access to hot water are likely to have their daily routine impacted upon.The effects of not having access to hot water could potentially impact on the:• Customers who are medically dependent on hot water.• Health of NGNs vulnerable customers.• Routine of those customers with young children.• Personal hygiene of customers and therefore their daily routine. • Number of customer complaints.• Number of financial claims.• Customers perspective of NGNs social responsibility commitments.
Publications (none)
Final Report (none)
Added to Database 02/12/22